Frequently Asked Questions
We are located at 100 Sheppard Ave E, Unit 140, North York, ON M2N 6N5. The entrance is at the back of the building, accessible from Kenneth Ave through the loading dock. For detailed directions, including photos, please visit https://www.therussianballet.com/directions.
We know it's a little hard to find the entrance and we are working on adding signs! We apologize for any inconvenience.
We are open in the evenings on weekdays starting from 4:00 PM or 4:30 PM, and from approximately 9:00 AM on weekends for group classes. Class times vary, so we recommend checking the "Reserve Classes" section on our website or the calendar icon in our app to view the schedule. The calendar displays class schedules 3 months at a time. Be sure to check back regularly for any updates or changes to the schedule.
All holiday closures will also be listed there. If you see a class marked as canceled, it would indicate a holiday or an incidental cancellation. If you are reserved for a class that has been incidentally canceled, we will contact you by email to explain why it was canceled. Otherwise, you can assume the cancellation is due to a holiday, which is why you cannot reserve that class.
Please note that private training classes will not appear on our public schedule. To inquire about availability for private training, please call/text us at 647-370-5889 or email us at info@therussianballet.com.
Our school holidays include the following:
Fall Break: from September 1st until and including Canadian Labour Day
Canadian Thanksgiving
Family Day
Winter Break: from December 20th to January 2nd
Good Friday
Victoria Day
Summer Break: (one week following the day of the annual showcase, with specific dates announced prior)
Civic Holiday
We recommend checking the “Reserve Classes” section on our website or the calendar icon in your app to view the schedule. All holiday closures will also be listed there. The calendar displays class schedules 3 months at a time, but please check back regularly for any updates or changes.
If you see a class marked as canceled, this could indicate a holiday or an incidental cancellation. If you are reserved for a class that has been incidentally canceled, we will contact you by email to explain why it was canceled. Otherwise, you can assume the cancellation is due to a holiday, which is why you cannot reserve that class.
You or your student don’t need to wear dancewear to your first class. Just wear something comfortable to move in, like yoga pants, a t-shirt, and socks (so your feet can slide).
If you’re attending an adult mat pilates or barre class, please bring your own mat, towel, and pilates grip socks.
We also encourage you to bring water (no glass bottles, please). Note that we don’t allow any other drinks in the studios, so if you have coffee, juice, or snacks, please enjoy them in the waiting area outside the classrooms.
We do not offer in-person registration. To attend a class, you will need to purchase your evaluation class, intro package, or full membership online (on our website or our app "The Russian Ballet School"). Once you’ve completed your purchase, you can use it to reserve the class on the date you wish to attend from our schedule.
If you just want to drop by to check out the school, you are welcome to do so. However, please be aware that there may not be anyone available to show you around or answer your questions, and there might be classes in session or the school might be closed. If you have questions, we encourage you to text or call us at 647-370-5889.
We ask that you arrive 5-10 minutes before the start of class time. If it’s your first time, we recommend allowing 15 minutes to find the entrance (it’s a little hard to find as it’s located at the back of the building) or to look for parking.
Please visit this link to view photos and directions on how to find the entrance: https://www.therussianballet.com/directions.
We know it's a little hard to find and we are working on adding signs! We apologize for any inconvenience.
Paid visitor parking is available at 100 Sheppard Ave E (both underground and ground level), with the entrance accessible from Kenneth Ave. There is also a parking meter at the back of the building, which is close to the parking lot entrance.
Additional parking is available at 110 Sheppard Ave E (ground level), which is the building directly across from us. You can also find Green P parking and street parking in the area.
We do not offer free parking. You may be able to find free parking somewhere in the neighborhood, but we cannot provide specific locations. If you decide to look for free parking, we recommend doing so well before your class starts to avoid being late.
Our official school term commences on the day following Labour Day and extends until the end of June, offering late enrollment throughout the year to provide flexibility for your start date. We strongly recommend students who wish to participate in our performance to be enrolled by the start of October to secure priority assignment for performance roles. The cut-off date for registration to be eligible for participation in the show is the final day of December, while the last opportunity for registration with a start date in the school term is the last day of February.
Our summer term officially starts on the day after Canada Day and runs through the end of August, with an option for late enrollment throughout the summer to enable flexibility in choosing your start date. Please note that no performance roles are assigned during the summer term.
If you're interested in registering for both the school and summer terms, simply select 'Full Term' as your program end date during checkout.
Adults enrolled in programs that do not participate in the showcase are welcome to register at any time throughout the year, as these programs operate year-round on a monthly subscription basis (billing varies based on the number of classes per month). Ongoing adults program subscriptions may be paused (for one or more months) or cancelled at any time. Adult students have the option to partake in our open class, designed for family and friends, which takes place once a year at the end of June.
Students aged 12 to 17, as well as adults enrolling in programs participating in the showcase, are required to attend an evaluation class before receiving their program placement. You can select your evaluation date during checkout. If you're not ready to commit to your chosen program immediately after your evaluation class, simply indicate at checkout that you're only interested in taking an evaluation class for now. We will follow up with you regarding your program placement after your evaluation class.
Students aged 3 to 11, and adults enrolling in programs that do not perform in the showcase, aren't required to undertake an evaluation class and may register in their desired program choice, based on their age and desired program objectives. We recommend that students attend a trial class to familiarize themselves with the class structure and environment. You can select your trial class date during checkout. If you're not ready to commit to your program directly after your trial class, please indicate at checkout that you're only interested in taking a trial class at this time. We advise students to enroll based on the age that the student will be at the start of their program. Students will move on to the next age-based program at the end of their term (similar to to elementary school).
For our youngest students aged 3 to 6, parents are provided with a one-month trial period during which they can receive a full refund (excluding classes already attended) if the student experiences difficulty adjusting to the program. We advise students to enroll based on the age that the student will be at the start of their program. Students will move on to the next age-based program at the end of their term (similar to to elementary school).
Please be aware that some programs do not permit level advancement and are strictly for recreational purposes. These programs do not meet the minimum hours required to receive level certification or prepare for a showcase. These are intended solely for students who wish to explore ballet without the pressures associated with level advancement and performance.
Students aged 7 and up may be eligible to perform in the showcase.
We strongly recommend that students wishing to perform enroll by the start of October to secure priority assignment for roles in the showcase. The enrolment cut-off date for students to be considered eligible to perform in the show is the last day of December.
There are no showcase placements during the summer term.
Please be aware that not all programs permit students to perform in the show.
words
If you miss a group class, the class credit will be forfeited. Missed classes do not roll over to the next billing cycle, and we do not offer refunds or make-up credits.
For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience. These payments do not reflect the cost per individual class or the number of classes per month. This structure supports the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, you have unlimited credits, which can be used to reserve a supplemental class such as barre, mat pilates, ballet gymnastics, or neoclassical ballet if you miss one of your core ballet classes.
If you miss a group class, the class credit will be forfeited. Missed classes do not roll over to the next billing cycle, and we do not offer refunds or make-up credits.
For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience. These payments do not reflect the cost per individual class or the number of classes per month. This structure supports the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, you have unlimited credits, which can be used to reserve a supplemental class such as barre, mat pilates, ballet gymnastics, or neoclassical ballet if you miss one of your core ballet classes.
There are no adjustments, refunds, or credits provided for official school holidays. For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience.
These payments do not reflect the cost per individual class or the number of classes per month, which aligns with the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, if your core ballet classes fall on a school holiday, you may request a complimentary class credit to be added to your customer account. This credit can be used by you or transferred to a friend or family member. It must be used within 3 years before it expires. To request this credit, please text us at 647-370-5889.
We have a 24-hour cancellation policy for private training classes. If you need to cancel or reschedule your session, you must contact us by text to 647-370-5889 or email at info@therussianballet.com at least 24 hours before the scheduled start time. If you do not provide a minimum of 24 hours' notice, the class will be considered missed, and it cannot be refunded or rescheduled.
If we are officially closed for holidays, we will reach out to you to schedule make-up classes. We do not pause memberships or issue refunds for these closures. Make-up classes will be scheduled either before or after the holiday period to ensure continuity in your training.
We will make every effort to provide you with make-up classes based on the availability of the studios and teachers. If you cannot make any of the times that we offer, we may need to roll over the make-up classes past your contract end date (for students aged 3-17 years).
For adults, if you cannot make any of the offered times, we will wait until a future schedule change, such as during the summer or at a later date, to provide you with the make-up class.
If you miss a group class, the class credit will be forfeited. Missed classes do not roll over to the next billing cycle, and we do not offer refunds or make-up credits.
For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience. These payments do not reflect the cost per individual class or the number of classes per month. This structure supports the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, you have unlimited credits, which can be used to reserve a supplemental class such as barre, mat pilates, ballet gymnastics, or neoclassical ballet if you miss one of your core ballet classes.
If you miss a group class, the class credit will be forfeited. Missed classes do not roll over to the next billing cycle, and we do not offer refunds or make-up credits.
For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience. These payments do not reflect the cost per individual class or the number of classes per month. This structure supports the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, you have unlimited credits, which can be used to reserve a supplemental class such as barre, mat pilates, ballet gymnastics, or neoclassical ballet if you miss one of your core ballet classes.
There are no adjustments, refunds, or credits provided for official school holidays. For students (ages 3-17), memberships are based on the total cost of operating the program, divided into monthly or 4-week interval payments for your convenience.
These payments do not reflect the cost per individual class or the number of classes per month, which aligns with the 10-month (fall/winter term) or 2-month (summer term) contracts.
For adults, if your core ballet classes fall on a school holiday, you may request a complimentary class credit to be added to your customer account. This credit can be used by you or transferred to a friend or family member. It must be used within 3 years before it expires. To request this credit, please text us at 647-370-5889.
We have a 24-hour cancellation policy for private training classes. If you need to cancel or reschedule your session, you must contact us by text to 647-370-5889 or email at info@therussianballet.com at least 24 hours before the scheduled start time. If you do not provide a minimum of 24 hours' notice, the class will be considered missed, and it cannot be refunded or rescheduled.
If we are officially closed for holidays, we will reach out to you to schedule make-up classes. We do not pause memberships or issue refunds for these closures. Make-up classes will be scheduled either before or after the holiday period to ensure continuity in your training.
We will make every effort to provide you with make-up classes based on the availability of the studios and teachers. If you cannot make any of the times that we offer, we may need to roll over the make-up classes past your contract end date (for students aged 3-17 years).
For adults, if you cannot make any of the offered times, we will wait until a future schedule change, such as during the summer or at a later date, to provide you with the make-up class.
